Refund policy

We stand by the quality of all of our items and offer a 12 month warranty, covering manufacturer faults and defects.

We offer change of mind refunds on jewellery provided it is returned in 14 days in original unworn condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. We do not cover breakage due to misuse of item, or it not being used for it's intended purpose.

 

Please follow all care instructions enclosed with your item. Failure to do so, may void your warranty.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus postage costs.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sara_fitzgerald_82@yahoo.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sara_fitzgerald_82@yahoo.com.au and send your item to: Sara Fitzgerald, 305 Ridge Rd, Cooks Gap, Mudgee NSW 2850, Australia.

Shipping
To return your product, you should mail your product to: Sara Fitzgerald, 305 ridge rd, cooks gap, Mudgee NSW 2850, Australia

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.